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Instructors: Dr. Jörg Lonthoff; Prof. Dr. rer. pol. Erich Ortner
Event type:
Lecture
Org-unit: Dept. 01 - Law and Economics
Displayed in timetable as:
vl_Servicemanag.
Subject:
Crediting for:
Hours per week:
2
Language of instruction:
German
Min. | Max. participants:
- | -
Course Contents:
This lecture overviews technical application and service management. As a fundamental aspect the range of related management areas and functions can be considered. Those, besides the basics of IT service management, are got across with a special view on engaged instruments.
Literature:
Ortner, E. (2005): Sprachbasierte Informatik - Wie man mit Wörtern die Cyber-Welt bewegt. Edition am Gutenbergplatz Leipzig.
Lonthoff, J. (2007): Externes Anwendungsmanagement. Wiesbaden: DUV.
Preconditions:
Development of Application Systems I and II
Expected Number of Participants:
15
Official Course Description:
Within a holistic view on application systems and by considering increasing heterogeneity of systems and the complexity of processes, systematics to allocate different management functions are available. After introducing application systems, various management approaches are provided in this lecture and a distinction between internal and external application management is introduced. As a major topic the IT service management will be discussed.
The main intention of this lecture is to get a well-founded overview of management areas related to application systems. Also a view into practical projects concerning IT service management will help to understand the topic and its relevance.
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